Posts in: July, 2018

Keep a “customer first” focus to meet the challenges of e-resource management

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If you’re like me, one of your biggest travel fears is not having something to read while on the road, in the sky, etc. The difference between my being irritable versus relaxed after a two-hour layover can come down to whether I have something good to read during the wait.

About five years ago, though, I noticed a change in my travel reading routine. I was browsing in an airport bookstore and found a fun novel that was, frankly, too thick to fit into my already overstuffed laptop case. So, I stepped out of the store, found it on Amazon on my smartphone, and bought the e-book. On the way home, however, I found a slim nonfiction title that I didn’t just want to read, but share with a colleague. So, I bought the hardcover (and wedged it in there somehow).

The advertising guru Roy H. Williams famously said, “The first step in exceeding your customer’s expectations is to know those expectations.” What my airport reading adventure points out is this: when it comes to print versus electronic resources, expectations have become pretty challenging.

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Four tips for building a successful digital time capsule

Curt Witcher

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You’ve probably heard of time capsules, those collections of memorabilia—letters, photos, coins, newspapers, etc.—that document a place, an organization, an event, or a family. These everyday artifacts are sealed off, buried, and set aside for later generations to open. According to history.com, tens of thousands of these are scattered around the world since the practice first caught on in the 19th and 20th centuries. The objective of time capsules is to help future archaeologists, anthropologists, and historians discover a little bit about the people of the time.

Well, time capsules have moved into the digital age. And many libraries are taking the lead in bringing their communities together to build digital community albums and time capsules with audio, video, and image files. One of those libraries is my library, the Allen County Public Library (ACPL) in Fort Wayne, Indiana, USA.

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2018 community award recipients: cooperative work, individual achievement

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We accomplish great things together as OCLC—more than 16,000 members strong around the world. The cooperative we have built is powered by the skill and passion of many individual librarians.

OCLC supports programs that recognize innovation and creativity in the global library community. Each year, we honor librarians who excel in their profession and advance librarianship. It was my honor to recognize six community leaders and their noteworthy accomplishments at the OCLC President’s Luncheon at ALA Annual in New Orleans last week.

Please join me in congratulating and thanking them for all they have contributed to our community.

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