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QuestionPoint
Attend a free Web sessionBest Practices in Virtual Reference: Keeping the Virtual Lights on 24/7 This session will focus on how joining a cooperative group can help libraries keep their virtual reference services going at all hours. Studies show that up to 40% of virtual reference inquiries come in after typical library hours. Explore the challenges and benefits to working through a cooperative to keep your virtual reference answering users 24/7. Find out if being "on" all the time really makes a difference in your community. 06 March 2012 QuestionPoint reference management service provides libraries with tools to interact with users in multiple ways, using both chat and email. The Web-based chat tool with co-browsing capability, coupled with the email reference component, enable seamless integration of chat, follow up and referral, as well as one-stop reporting tools for all types of reference services. In addition, libraries may opt to participate in the 24/7 Reference Cooperative to provide live around-the-clock reference service to their community.
… this kind of service increases a library’s image in the community.”
—Northern Kentucky Public Libraries |
Librarians' Toolbox:- Bibliographic Formats and Standards
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OCLC is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world’s information and reducing information costs. More than 72,000 libraries in 170 countries and territories around the world have used OCLC services to locate, acquire, catalog, lend and preserve library materials. |
OCLC Australia and New Zealand Perth |
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