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eAudiobooks frequently asked questions for library staff
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General | Subscription Program | Purchase Program
Account setup and billing
- When will I be billed for my subscription?
A bill will be generated on the first business day of the month following the month in which your order was processed. Your subscription will start from the first business day of that month, as well. For example, if you get access to your eAudiobooks on June 15th, your subscription and billing will both begin July 1st.
Promoting the service
Using the service
- How do I get access to the service?
- Can users download eAudiobooks to public computers in my library?
Although the NetLibrary system won't prevent users from downloading eAudiobooks to public computers in your library, a message on the eAudiobooks download page advises users not to do so. To prevent eAudiobooks from being downloaded to a public computer in your library, you'll need to install third-party security software.
The eAudiobooks service is designed to be used outside the library; for example, from home, work, or school, partly because libraries do not want to perform maintenance tasks related to downloading. Also, if a user downloads and opens an eAudiobook file on a library computer, then the license to listen to that file is tied to that computer. The user would need to use that computer to transfer the file to a portable device and would not be able to download and listen to the eAudiobook on her home computer.
A library may choose to allow users to download eAudiobooks to USB drives (also known as jump or flash drives) in the library. In this scenario, a user downloads a file to her jump drive and does not open the file on the library's computer. The first time the user tries to open the file from her jump drive on her own Internet-connected computer, she would be prompted to log in to the NetLibrary site and acquire a license to listen to the file. After acquiring the license, she would be able to listen to the eAudiobook or transfer the file to a portable device.
MARC records
- How do I get MARC records?
At your request, OCLC will supply complete MARC records for all titles in your eAudiobook order. Within five to ten days of your order being processed, the person listed as your MARC record contact will receive information on how to retrieve your MARC records. Records contain the standard bibliographic information for eAudiobooks including narrator, duration, format and file size.
- What are some unique MARC fields I'll find in a NetLibrary eContent bibliographic record?
For eAudiobooks, the fixed field displays the Type of Record as an "i" (Recording: Nonmusical sound recording).
The 001 field contains a unique control number OCLC assigns to each bibliographic record input into WorldCat.
The 020 field (ISBN field *International Standard Book Number) will display [electronic bk.] or [electronic audio bk.] after the ISBN.
The 245 field (Title Statement) subfield h (Medium) will display [electronic resource].
The 655 field (Index Term-Genre/Form) will display Electronic books or Downloadable audio books.
The 856 field (Electronic Location and Access) will include the NetLibrary title's URL with the eContent's Product ID in it, and a subfield "z" (Public note): An electronic book accessible through the World Wide Web; click for information or A downloadable audio book accessible through the World Wide Web; click for information.
- Will OCLC MARC records overlay existing bibliographic records in our local system for the same titles in CD or cassette version? How can we protect our local fields?
Overlaying depends on the match point defined in your local system. Some local systems use only the ISBN as the match point. OCLC recommends you use the OCLC Control Number as your match point, not the ISBN. OCLC assigns a unique number to each bibliographic record input into WorldCat. The OCLC Control Number can be found in the MARC field 001.
To determine how to protect your local fields, contact your local system vendor.
Remote user authentication
Technical assistance
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- When will I be billed for my subscription?
A bill will be generated on the first business day of the month following the month in which your order was processed. Your subscription will start from the first business day of that month, as well. For example, if you get access to your eAudiobooks on June 15th, your subscription and billing will both begin July 1st.
- Are usage limits standard across all libraries?
Usage limits are standard across all libraries and users in the eAudiobooks subscription model. Libraries subscribing to eAudiobooks from NetLibrary and Recorded books all have the same checkout period (21 days), the same number of renewals (one per title), and the same user checkout limit (ten per user). These limits are standardized because this is a subscription service with no title ownership and defined pricing and access levels for all libraries.
- When will new titles be added to my library's collection?
Approximately 30 new titles will be added to your subscription each month. These titles will be added to your collection throughout the month and will automatically be available to your new account. The MARC record contact at your library will be notified each month when the MARC records are available for these new titles.
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Integration of the new titles
- I currently subscribe to eAudiobook titles through the NetLibrary eAudiobook Subscription Program featuring Recorded Books. If I order titles from NetLibrary's eAudiobook Purchase Program, will the titles from both programs be viewable and accessible in my library's collection? For example, if browsing eAudiobooks by subject, will I see all the titles?
Yes, both Purchase and Subscription eAudiobook titles will be fully integrated. Therefore, a user browsing eAudiobook titles on NetLibrary's Web site will be able to view all of the titles together. However, in the Recorded Books co-branded site, the subscription titles and purchase titles are separated and will not be integrated into the site.
- From a user's perspective, will there be any differences between how the two eAudiobook Programs are presented?
No, search and download functionality for all eAudiobook titles will be the same.
- Will all of the same features be available for both eAudiobook Programs? For example, will they both have the preview feature? Two download speeds?
The titles that are available through the two different eAudiobook Programs (subscription and purchase) will have the same features and there will be no visible differences to the library user.
- Will a "reservation" system be available to users who are interested in a title already in use?
We offer e-mail notification of availability for eAudiobooks that functions identically to that for eBooks. However, we do not offer a reservation system at this time.
Downloading eAudiobooks
Checkout periods and renewing titles
Miscellaneous
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