OCLC and ILLiad: Support for the entire journey

Support for OCLC ILLiad begins before you install it, and continues for as long as your library and patrons enjoy its benefits. A number of channels are available for learning more, and solving problems should they arise.

Prepare for installation

After you place your order, Atlas Systems will send you a packet of information to assist you in planning. Atlas Systems will also contact you to schedule on-site installation.

After installation

Soon after your OCLC ILLiad software installation, OCLC will contact you to find out how you are progressing and discuss any open issues. OCLC will contact you regularly to ensure you are on track with your implementation and to help solve any problems you may have encountered.

After your initial implementation of OCLC ILLiad:

• View the OCLC ILLiad video help files (Windows Media Player, .wmv). Your staff should become familiar with all aspects of the information contained in these videos.
• Revise the patron Web pages with caution, making certain to use a certified HTML editor.

If you have any questions regarding ILLiad and its operation, please contact us.

Documentation

Atlas Systems provides the documentation for ILLiad. See the ILLiad resources pathfinder for a quick guide to the Atlas documentation—where to start and how to continue increasing your ILLiad expertise.

Need tips?

Tips for using ILLiad are available online.

Talk to and learn from others

Exchange information with others about the ILLiad experience by signing up for the ILLiad-L discussion list now.

Get training

A number of ILLiad training resources are available from OCLC and its ILLiad partner, Atlas Systems, to match your needs and preferred learning style. If you prefer a traditional learning environment, consider a class.

Get assistance for ILLiad

In Asia Pacific

For questions or problems, contact OCLC Asia Pacific.

Use the support form.

Or, contact OCLC support:
T +1-614-764-6000
F +1-614-718-7253
E AsiaPacific@oclc.org

In Australia & New Zealand

For support enquiries in Australia and New Zealand, contact the Support desk:
T +61 (0) 3 9362 8511
F +61 (0) 3 9362 8501
E australia@oclc.org
PSupport Desk, OCLC, Suite 5, 131, Paisley St. Footscray, VIC 3011 Australia

Support is available between the hours of 09:00 and 17:00 (EST).

If extensive troubleshooting is required, OCLC support staff may refer you to Atlas Systems.

Talk to and learn from others

Exchange information with others about the ILLiad experience by signing up for the ILLiad-L discussion list now.