Electronic Collections Online support

OCLC Customer Support is available to help you with questions about software, online systems functionality, hardware, and telecommunications. Live telephone support is available in English and Spanish. Contact your regional service provider, your first line of support. Or contact OCLC by sending the online support form.

Contact your provider

You may also contact your OCLC regional service provider to resolve a problem.

Usage statistics

Electronic Collections Online subscribers receive two types of activity reports: session information and journal-usage information. Session information includes the number of sessions, session turnaways, and queries processed by the system. Journal usage information includes the number of abstracts and full-text articles viewed in journals that your library subscribes to. OCLC also provides Web delivery of these reports.

Frequently asked questions

For fast answers to common questions, review frequently asked questions.

Documentation

Create Links to ECO Journals

Direct article access

All ECO documentation

Tune in to discussions and alerts

Information about changes to Electronic Collections Online is distributed through the FirstSearch-L Internet news list. Sign up now.

Get assistance for Electronic Collections Online

In Asia Pacific

For questions or problems, contact OCLC Asia Pacific.

Use the support form.

Or, contact OCLC support:
T +1-614-764-6000
F +1-614-718-7253
E AsiaPacific@oclc.org

In Australia & New Zealand

For support enquiries in Australia and New Zealand, contact the Support desk:
T +61 (0) 3 9362 8511
F +61 (0) 3 9362 8501
E australia@oclc.org
PSupport Desk, OCLC, Suite 5, 131, Paisley St. Footscray, VIC 3011 Australia

Support is available between the hours of 09:00 and 17:00 (EST).

Stay informed

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