Support, training and documentation

Documentation

• NetLibrary Quick Start Guide (PDF)

  Explains how to access the service, set up your account, and search for eContent.

• How It Works: Library Resource Center (PDF)

  Explains how to log in to the Resource Center, and create and interpret usage reports.

• Authentication Options

  Explains the four authentication methods.

Training

Take advantage of the tools and resources for getting to success with NetLibrary and for in-depth training.

NetLibrary Demo
View a Flash demonstration of NetLibrary. See how to search for and view NetLibrary eContent; view eBooks and eAudiobooks; and create a NetLibrary account .

Live Web Sessions
Join us for live, no cost, Web sessions dedicated to the success of your NetLibrary collections. In each session, you watch a live Web presentation and participate via a conference call. You can ask questions, listen to others' questions, and join in the discussion with the OCLC implementation specialist. These sessions are intended for current NetLibrary customers. Available sessions include Setup and Administration and Promoting & Marketing NetLibrary to Your Users.

Recorded Web Sessions
View a series of 15- to 20-minute videos of Web sessions about increasing usage of your NetLibrary eContent collections and promoting your collections.

Get assistance for NetLibrary databases

In Asia Pacific

For questions or problems, contact OCLC Asia Pacific.

Use the support form.

Or, contact OCLC support:
T +1-614-764-6000
F +1-614-718-7253
E AsiaPacific@oclc.org

In Australia & New Zealand

For support enquiries in Australia and New Zealand, contact the Support desk:
T +61 (0) 3 9362 8511
F +61 (0) 3 9362 8501
E australia@oclc.org
PSupport Desk, OCLC, Suite 5, 131, Paisley St. Footscray, VIC 3011 Australia

Support is available between the hours of 09:00 and 17:00 (EST).