Support

User Support Center

If you are a current CONTENTdm user, visit the CONTENTdm User Support Center for complete documentation, including installation guides, Help files, tutorials and a Support FAQ. (Note that the User Support Center is password-protected.)

Listserv

Licensed CONTENTdm users can participate in the CONTENTdm listserv. This listserv provides a forum for users to share ideas, tips, and best practices for using CONTENTdm. Information about upcoming online user meetings and training, as well as software and documentation updates is also distributed through the listserv. To sign up for the listserv, please visit the User Support Center.

Training

CONTENTdm Basic Use Sessions

If you are a new CONTENTdm user or just beginning your evaluation of the software, attend a CONTENTdm Basic Use Session. This is a live, two-hour Web session designed to assist new users in building digital collections. During the session, we will:

• Demonstrate basic functionality
• Show you how to configure and populate collections
• Explain the use of controlled vocabularies and how to maintain metadata

No CONTENTdm experience is required. To register for the next session, visit the CONTENTdm User Support Center training section.

Regional training, workshops and user groups

To learn about upcoming workshops, regional training sessions and user group meetings, contact your Regional Service Provider.

Consulting

Your Regional Service Provider can provide you with CONTENTdm Implementation Services that guide you through key decisions and tasks in order to achieve results quickly.

Get assistance for CONTENTdm

In Asia Pacific

For questions or problems, contact OCLC Asia Pacific.

Use the support form.

Or, contact OCLC support:
T +1-614-764-6000
F +1-614-718-7253
E AsiaPacific@oclc.org

In Australia & New Zealand

For support enquiries in Australia and New Zealand, contact the Support desk:
T +61 (0) 3 9362 8511
F +61 (0) 3 9362 8501
E australia@oclc.org
PSupport Desk, OCLC, Suite 5, 131, Paisley St. Footscray, VIC 3011 Australia

Support is available between the hours of 09:00 and 17:00 (EST).

Logon to the User Support Center