Web session descriptions appear in the language of the presentation.
| Topic and brief description | Date recorded |
|---|
Promoting Virtual Reference On and Off Campus
Virtual reference provides a great opportunity to guide students to the best resources when they need your help the most. Our two speakers, Nancy Huling from University of Washington and Wendy Haynes from University of Wolverhampton in the United Kingdom, will share their tips on promoting their chat and e-mail reference services to students on campus and off, and discuss what works to capture the attention of their campus constituencies.
|
2008-05-02 |
WorldCat Local: Planning for success
Pam Mofjeld, head of Interlibrary Loan at University of Washington Libraries, discusses efforts to enhance user services using WorldCat® Local. Program length: 16 minutes
|
2008-04-22 |
Discovery on the Web with WorldCat Local
An product overview session presented at the Public Library Association (PLA) National Conference. Program length: 1 hour
|
2008-03-27 |
OCLC WorldCat Collection Analysis
Collection Analysis for Public Libraries, Public Library Association, March 27, 2008, Glenda Lammers, lammersg@oclc.org
|
2008-03-27 |
Local Holdings User Group Meeting
This virtual meeting is a rerun of February 7’s, and will present the same guest speakers to discuss the many aspects of Local Holdings and how it can benefit you and your library. An update on OCLC Local Holdings will also be presented.
Guest speakers will include:
- Jennifer Kuehn from the Ohio State University will present her library’s results after taking advantage of Local Holdings Records to set copy/loan bytes for special collections.
- Judy Murran from OCLC will talk about batch updating of Local Holdings Records.
- Christa Starck from OCLC will discuss deflection and the role played by copy/loan bytes in Local Holdings Records.
|
2008-03-06 |
Best practices in cooperative virtual reference
Learn best practices and tips on providing the best customer service to your virtual reference users by hearing from the following speakers.
- Stephen Francoeur, information services librarian and assistant professor at Baruch College
- Beth Evans, associate professor and the electronic services specialist at Brooklyn College Library
- R. David Lankes, director of the Information Institute of Syracuse and an associate professor in Syracuse University's School of Information Studies
|
2008-01-12 |
Promoting virtual reference services (beyond bookmarks)
Virtual reference services reach out to bring the library to the user, and the most successful promotional activities go where the user is to promote these services. This Web session featured two of the most innovative publicity campaigns for virtual reference services:
- Beth Cackowski (project coordinator of New Jersey's statewide service QandANJ.org) spoke about the QandANJ.org ad on MTV; and
- Diana Sachs-Silveira (project coordniator of Florida's Ask a Librarian service) discussed "The Director's Chair", a YouTube contest in which Florida high school students produce a commercial for the Ask A Librarian service.
|
2007-11-15 |
WorldCat Collection Analysis Web session
Using the service to support accredidation reports and program reviews
|
2007-10-25 |
Eliminating barriers to service with lightweight chat
This Web session explored how libraries can provide reference services to all users, including those using screen readers or other assistive technologies, with a focus on QuestionPoint's new lightweight patron chat ("Chat 2").
|
2007-09-19 |
WorldCat Collection Analysis Web session
Collection Analysis: still practicing
|
2007-07-18 |
WorldCat Collection Analysis Web session
Five ways to use WorldCat Collection Analysis
|
2007-06-05 |
Herramientas del bibliotecario:
