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QuestionPoint
Attend a free Web sessionBest Practices in Virtual Reference: What the @#$? Dealing with Rude Patrons Online Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without losing your cool. 14 June 2012 QuestionPoint reference management service provides libraries with tools to interact with users in multiple ways, using both chat and email. The Web-based chat tool with co-browsing capability, coupled with the email reference component, enable seamless integration of chat, follow up and referral, as well as one-stop reporting tools for all types of reference services. In addition, libraries may opt to participate in the 24/7 Reference Cooperative to provide live around-the-clock reference service to their community.
… this kind of service increases a library’s image in the community.”
—Northern Kentucky Public Libraries |
Librarians' Toolbox:- Bibliographic Formats and Standards
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OCLC is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world’s information and reducing information costs. More than 72,000 libraries in 170 countries and territories around the world have used OCLC services to locate, acquire, catalog, lend and preserve library materials. |
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